How can we help?
Most answers are below. If yours isn't, write to us — a person reads every message.
How much is delivery?+
Free on every order of ₹499 or more. Below that it's a flat ₹49 anywhere in India. The threshold is judged on your subtotal before any coupon, so a discount code never costs you free delivery you had already earned.
Can I pay cash on delivery?+
Yes, across India. Choose Cash on Delivery at checkout and pay the courier when the parcel arrives. Your payment shows as pending until the order is marked delivered.
How do I track my order?+
Open Your orders from the account menu and pick the order. You'll see the four-step tracker plus every parcel with its courier, tracking number and scans. Not signed in? Use Track order at the top of any page with your order number and email.
Can I cancel an order?+
You can cancel yourself while the order is still Placed or Packed. Once it has shipped the Cancel button goes away — write to us and we'll arrange a return instead.
My order has items from different sellers. Will they arrive together?+
Not necessarily. Each seller packs and ships their own items, so one order can travel as several parcels, each with its own tracking. The order status shows the least advanced item.
How do returns work?+
Seven days from delivery on everything. The item needs to be unused and in its original packaging. Raise the return from the order page and the seller responds — no email needed.
How do I sell on SANSA?+
Open a store from Seller Central. You create an account, fill in your store details and pickup address, then the SANSA team reviews it — usually within a working day. Nothing you list is public until you're approved.
What does SANSA charge sellers?+
No listing fee. Commission only on what actually sells, set per seller and shown on every single order line in Seller Central before and after the sale.